- How do I qualify to become a WS customer?
The wholesale program is available to retail stores, corporate gift buyers, catalog companies, interior decorators, designers, hotels, restaurants and other commercial organizations with a valid Tax ID. We are also open to wholesale customers that fall into the categories above and are from outside the USA.
- How do I apply?
You can apply for a wholesale account by clicking this link.
- What is my Wholesale discount off the NOVICA retail price?
- What are sample prices?
- What is the minimum order value for wholesale?
- What is the shipping lead time for a large quantity?
If you're able to order the quantity you require through the website, then our shipping estimates are generally very accurate. If you are placing a special quantity order for a product then the shipping lead time varies depending on product type. Some items take only a few days to replenish - other, more intricate items can take several weeks.
- There's only 2 in stock online, what if I need 15 units?
Artisans can often restock fairly quickly, so if you see only a low quantity on an item that you would like to purchase a large quantity of, then please contact us. We have full communication with the regional office associated with any one artisan, so on most occasions can help to place your large volume orders.
- How do I see the NOVICA retail price of an item?
When logged into the wholesale area, on the product detail page you will see directly underneath the "add to cart" button a recommended retail price range. The NOVICA retail price for all items is always the same as the lower value for this price range.
- How do I know I'm in the wholesale area of the website?
When logged into the wholesale area, all prices you see will be wholesale prices. You will know that you are properly logged into the wholesale area when you see the word "Wholesale" behind every price on a product list page. You will also see a wholesale badge on the top right of nearly every page, with clear links back to the Wholesale Homepage, and wholesale FAQ. If you see none of this, then you are probably not logged into your wholesale account. If you need assistance, please contact firstname.lastname@example.org.
- Is there a re-stocking fee?
All non-defective returns may be subject to a 15% restocking fee.
- How do I ensure I'm getting the best discount?
- Is there a price break?
Due to the wide variety of product types available through NOVICA, it's hard for us to define a universal price break. If you feel that your order falls into the large volume category that warrants special pricing, please contact us.
- Can I use your images / text / artisan story?
We are generally open to sharing our creative assets so that our artisans gain maximum exposure, but we still like to give approval to this practice on a case by case basis. If you'd like to use our images and text on your website, please contact us with full details on how you intend to display our media assets.
- How do I apply for a wholesale account?
You can apply for a wholesale account by clicking this link.
- Where can I see your wholesale prices?
After your account application has been approved, you can login to the wholesale area of our website where all wholesale prices will be visible.
- Who can apply for a NOVICA wholesale account?
The wholesale program is available to retail stores, corporate gift buyers, catalog companies, interior decorators, designers, hotels, restaurants and other commercial organizations with a valid Tax ID.
- Can I apply for an account if my business is outside the U.S?
Yes! We are proud of our international focus and are happy to work with wholesale clients from many countries. Once your account has been approved you'll be able to place orders just like U.S. wholesale customers.
- How does the approval process work?
Once your application is received you can expect to receive a response within 3 business days. If you qualify for a wholesale account, you will then gain immediate access to the wholesale area of the website once you are approved.
- Can I appeal if my application was denied?
If you believe your application has been rejected in error, please contact email@example.com to provide them with more information to support your application.
- How do I place a wholesale order?
Wholesale orders are placed online directly through our website. Simply add the items you want to purchase indicating the quantities of each to your cart. When you are ready to complete your purchase follow the online checkout instructions. You will be given all relevant pricing and shipping information before you confirm your purchase. If you need further time to review your order and would like to save your selected items we offer a wishlist to save selected products. If you need special assistance in completing your order or prefer to place your order over the telephone or offline please write us at firstname.lastname@example.org and one of our wholesale associates will gladly contact you.
- How many wholesale products are available?
Nearly all of our 25,000+ products that are available on our retail site are available for wholesale pricing.
- Why did my cart empty itself?
Wholesale carts expire after 90 minutes of inactivity. We strongly suggest to save items on your cart to your wishlist if planning on being away from the website for over 90 minutes or need time to make your purchasing decisions. Once you are ready to finalize your order you can simply move your wishlist items to your cart. If you have any technical issues or need assistance in placing your order please contact email@example.com.
- How do I place a custom order?
If there is an item that you are looking for that is not currently available, or you would like to work on commissioning a custom design with an artisan, please send an email to: firstname.lastname@example.org. A member of our wholesale team will be in contact and will try to accommodate your request as much as possible.
- How do I place a large volume order?
Depending on the product, we are generally able to offer much larger quantities than advertised on our website. On a make-to-order basis, please contact us for a quote. Depending on the product, such orders may receive greater shipping and product discounts.
- Does NOVICA offer drop-shipping?
We do not offer drop-shipping. If you are interested in directing your customers to our site we suggest enrolling in our affiliate program - We work with 3 large affiliate networks, through which we offer a product feed, banners and text links. We offer commission of up to 12%.
- Pricing Errors and Cancellation of Orders
NOVICA reserves the right to cancel an order any time before it has been shipped and the credit card charged if one or more of the following conditions applies:
- Product pricing error: Because NOVICA offers a large array of items, a product may on occasion be listed with the incorrect price. If a product is purchased at a price that is lower than the correct price, we will, at our discretion, contact you for instructions prior to shipping the order or notify you of the outright cancellation of the order. In the event that the correct price should be lower than the price paid, we will adjust your charge and give you the lower price.
- Misuse or abuse of a gift certificate or promotion code, including any action prohibited by or in violation of the terms and conditions of that particular code. If you are unsure of the terms and conditions of a certain code, please contact us at email@example.com prior to placing an order.
- Billing information provided for the credit card does not match the information on file with the card issuing bank.
- Credit card declined by the financial institution.
- Do the wholesale prices of items ever change?
Price fluctuation occurs primarily because NOVICA products are available direct from our global offices and therefore foreign currency fluctuation impacts their price in dollars. These changes are typically very small -- however, in the case of large currency movements, the price swings can be noticeable. Another factor in price fluctuation is that artists have control over their pricing and can change their prices based on the supply and demand of their products.
- What forms of payment do you accept?
We strongly recommend the use of credit cards, especially for first time orders. We also accept money orders, cashier's checks, certified company checks and wire transfer. For larger wholesale orders for customers outside the USA we may also require a letter of credit from your bank. Please write to firstname.lastname@example.org for further information.
- Is my credit card secure?
NOVICA employs the latest data encryption and security technologies to ensure that all customer payment information remains private. Below is a link to the Network Solutions security report for NOVICA:
If for any reason you feel uneasy about placing your order online, please call us to place your order by phone.
- How long will my order take to arrive?
Typically, orders will arrive to the destination address in 2-3 weeks. The amount of time that it takes for your order to reach its destination depends on several factors. One factor is your choice of shipping service--as you might expect, the higher the shipping rate, the faster the service. During Checkout, we will show you a list of available shipping services and their corresponding prices and timeframes.
Another factor is the type of product you have ordered. In some cases, particularly with larger or more expensive items, it could take somewhat longer for the international office to procure the item and/or prepare it for shipping. Finally, because the items listed on NOVICA are handmade and are not stored in warehouses in mass quantities, there are some occasions when orders must be specially made, and this can present delays in the shipment of an order. In the event that your order must be specially made, you will be contacted by email (within 1 business day after your order has been approved) and informed of the nature of the delay and the expected timeframe for shipment of your order. Always keep in mind that if you ordered from multiple regions your order will arrive in multiple packages and, most likely, on separate days.
- What shipping options do you offer?
Most items at NOVICA will ship direct to you from one of our international fulfillment centers. Shipping times do vary between different NOVICA regions, so be sure to carefully review the shipping options available for your country when selecting your shipping service. Where multiple shipping options are available, we will indicate the corresponding price and estimated timeframe for each service.
To check the cost of various options, you can use the "Delivery Estimate" link on the product detail page before you add an item to your cart, or you will find a "Calculate Shipping" link in your shopping cart.
Orders containing more than one item from a single NOVICA region will be shipped as soon as all items from the order are available, unless otherwise specified at the time you place your order. You will always receive multiple packages when you order from multiple NOVICA regions.
- Will I have to pay taxes and/or duties on my order?
NOVICA will cover all duties and import taxes for wholesale customers in the United States. Orders being shipped to addresses outside of the United States may require the recipient to pay duties upon delivery. Wholesale customers outside the United States, and particularly those in Latin America, Africa, Australia and Portugal, are encouraged to contact their local courier or customs bureau to inquire about possible import taxes. NOVICA cannot be held responsible for duties or taxes imposed by the local government on orders delivered to countries other than the United States.
- Do you ship to PO Box addresses?
Because we use UPS, DHL and FedEx to deliver most packages, we are unable to ship to PO Boxes and APO/FPO addresses. Please be sure to provide a street address for all orders.
- Do you ship wholesale orders outside the USA?
In keeping with our international focus, NOVICA is proud to ship to many countries around the world. For a complete list of countries we currently serve, please view our International Shipping Table. New international wholesale customers join a large base of loyal, satisfied customers across the globe who have already discovered the wonderful magic that is NOVICA. The only difference for international customers is that, whenever prompted for your region of the world, you should change "USA" (the default setting) to the appropriate region, or wherever you plan on having the order shipped. Non-U.S. customers should look into possible tariffs and/or duties that might be imposed by local law on incoming international shipments, as NOVICA cannot be held responsible for any tax requirements imposed by governments outside the USA.
Please note: many large or oversized items, including furniture, are only available to customers in the 48 contiguous U.S. states.
- I shipped my order to the wrong address. Can you reship my package?
A fee may be applied to all orders where:
- The incorrect address has been provided by the customer and the package is returned as undeliverable.
- An invalid address has been provided by the customer, resulting in a surcharge from the carrier. Such an error may include, but is not limited to, invalid or incomplete address information; incorrect zip code; incorrect state or country information; typographical errors; or transposed digits
- A more or sudden change of address results in the refusal or non-delivery of an order
- An APO or FPO address has been provided as the shipping address
- A PO Box has been provided as the shipping address
Please note that there is no charge for address changes that are made before an order is shipped.
- Will I be charged if I refuse my wholesale order?
Please note a $25 fee (per package) will be assessed for all refused shipments. In addition, the customer will be responsible for any return shipping charges assessed by the courier. For international (non-USA) deliveries, the customer will be responsible for any duty/VAT/import charges on refused or unclaimed shipments, in addition to return shipping costs. Shipping costs are not refundable on refused or unclaimed shipments.
A $15 fee (per package) will be assessed for all shipments that are re-routed or returned to NOVICA by the carrier. This fee is separate from the re-shipping fee, which is required before packages can be re-shipped.
- What is your returns policy?
Wholesale returns will be gladly accepted for up to 15 days after the date of receipt. Shipping costs will only be refunded if the return is in any way a result of an error by NOVICA. Please note that all non-defective returns may be subject to a 15% restocking fee. NOVICA reserves the right to refuse a return from anyone who has made what we determine to be excessive returns.
Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Customer Service Center.
- Can I return a custom order?
We are not able to provide refunds or returns on custom orders.
- How do I make a return?
Make certain to use the original packaging when returning an item to ensure that it arrives in the same condition it was in when you received it.
All returns require a return merchandise authorization number (RMA) You must request an RMA by contacting us by email at email@example.com or by telephone at 1-877-552-4545. Any item returned without authorization will be refused.
Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition.
- I haven't received my order - is it lost?
Be sure to indicate the complete and correct shipping address when you are placing your order. NOVICA is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact our Customer Service Department at firstname.lastname@example.org (be sure to note your order number and email address, and verify the correct mailing address). A member of our customer service team will check our records to determine when your order was processed and shipped. Please note that any claims related to non-receipt of merchandise must be made within 15 days of the shipment date or within 7 days of the delivery date reported by the carrier (where applicable), whichever came first.