NOVICA’s Response to COVID 19 – How We’re Keeping Our Customers and Team Safe

Amidst the COVID-19 crisis, we want to do everything we can to make our customers feel comfortable in continuing to support and purchase from artisans.  Earning your continued trust is vital to the livelihood of our artisans and all of NOVICA. 

That’s why we’ve increased our clean room procedures so we can best take care of our customers, our artisans and our employees.

As the need for social distancing grows so does the need for globalism, solidarity and community as we deal with a global health crisis. During this challenging time we will continue to focus on prevention and transparency.

Since 1999 we have safely delivered millions of packages to customers around the world. Even though our products are handcrafted by artisans in traditional ways, our logistics system is 21st century. Our storage rooms, packaging materials and shipping facilities are clean and modern… and now we’re taking extra steps to ensure even more safety for all.

We have implemented the following enhanced rules and procedures at all NOVICA locations to meet the current challenges and ensure the health and safety of all parties:

  • Our team is following CDC and WHO guidelines for best practices related to hand washing and social distancing.
  • Everyone washes hands with soap and water for 20+ seconds upon arrival at the office and at least once per hour.
  • All surfaces and equipment used in inventory and fulfillment are being treated with disinfectants multiple times per day.
  • Team members have their temperature taken to confirm they remain fever-free.
  • Any staff presenting flu-like symptoms, cough, or sore throat will be required to stay at home and quarantine for a safe period.
  • Team members who are unable to work due to illness will be paid in full for all time missed.
  • We are operating our packing and shipping centers in a way comparable to Clean Rooms to ensure maximum safety for all.

We take it that seriously.  We want you to feel 100% secure in purchasing from artisans right now.

And this is the NOVICA advantage – a cutting-edge, global infrastructure sending products direct to you. We have no individuals shipping out of their homes and we don’t work with unknown third party sellers. Everything you receive comes from one of NOVICA’s guaranteed clean packing environments. This allows us to go the extra mile to ensure the safest delivery for you. 

From the very beginning, this is the service we offered artisans – they take care of making the best possible art and we take care of all of the rest, including the packing and shipping. 

We are constantly monitoring this situation and will immediately implement changes to these procedures to ensure a high level of safety for our customers and our employees.

Take care of yourself and those around you.  

NOVICA where love is at the core.

NOVICA Artisan Asunta Pelaez
NOVICA Artisan, Asunta Pelaez

 

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Elizabeth Craig
Elizabeth Craig
1 year ago

Thank you for taking care of yourselves while continuing to support your artists =)

Joan Dwyer
Joan Dwyer
1 year ago

Thank you for the info as I know the virus can live on cardboard a long time and I was worried about getting your packages. I do feel better about this now.
Thanks again,
Joan Dwyer

Pamela Hofman
Pamela Hofman
Admin
Reply to  Joan Dwyer
1 year ago

Hi Joan,

Thanks for your comment! It’s a difficult time for all and we are doing everything we can to ensure the safety of our artisans, team members, and customers.

Stay safe and well, and thanks again,

Pam for NOVICA.

Denise Villani
Denise Villani
1 year ago

Wow!. Your commitment to the health and welfare of your workers and artisans as well as your customers is Impressive. Kudos to you and many blessings to all at Novica and the global community. You are humanity at it’s finest. I will be a customer for life. Thank you.
Sincerely,
Denise Villani

Pamela Hofman
Pamela Hofman
Admin
Reply to  Denise Villani
1 year ago

Thank you so much for saying so, Denise! We are all trying to pull together.

Your comments are appreciated!

Pam for NOVICA

Francis Agbete
Francis Agbete
1 year ago

Thanks a lot for putting such an incredible precautionary measures in this difficult time, as a Novice artist in Ghana our region is strictly adhering to it. Thanks again
Francis Agbete

Rochelle
Rochelle
1 year ago

Thank you for reassuring me and your customers that your products are safe to order in these uncertain times and that you are taking all safety precautions for the artisans and their work environment. I worked for Peace Corps and I am very happy to support your efforts and products. Thank you and please stay safe.

Pamela Hofman
Pamela Hofman
Admin
Reply to  Rochelle
1 year ago

Hi Rochelle,

It’s so great to hear that the measures we are taking during this crisis are reassuring. It helps to get feedback from our customers and your support is so appreciated!

Thank you!

Pam for NOVICA

Toni Michaud
Toni Michaud
1 year ago

Im lookinf for a spinner ring how do i know if one that i looked at is not in my check out?

Pamela Hofman
Pamela Hofman
Admin
Reply to  Toni Michaud
1 year ago

Hi Toni,

I’ve forwarded your questions and email address to customer service. For future reference, you may contact them directly at service@novica.com.

I hope they are able to help you.

Thanks!

Pam for NOVICA.