icon handOver $133.9 million USD sent to artisans so far!

HOW CAN WE HELP?

We want you to be happy - pure and simple. If you can't find the answer to your question below, please contact us.

How do I place an order?

Ordering from NOVICA is easy! Once you find an item you would like to purchase, simply click the "Add to Cart" button in that product's description page. You can check the contents of your shopping cart at any time by clicking the "Cart" button at the top of the page. If you decide to remove an item from your cart, just click "Delete" to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping cart. To do this, type in the new quantity and click on the "Update Quantity" button at the bottom of the shopping cart page. Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal (if you enter a quantity that is greater than the quantity available, your purchase quantity will reflect the maximum quantity available).

Where is my order?

If you are ordering an item coming from an international location, you will receive an email with tracking information once the order reaches the UK.

If you placed an order more than 10 days ago and would like to find out the status, please click here to submit a status enquiry. A member of our customer service team will reply with information about your order, such as if it has been despatched or when we expect despatch to take place.

Alternatively, you can check the status by accessing your MyNovica account. Once signed in, navigate to the Orders & Returns section.

What forms of payment do you accept?

NOVICA accepts payment by credit card (Visa, MasterCard,American Express or Discover). We also accept payment by PayPal.Please note that credit cards will be charged only after anorder has shipped from our fulfillment centre, although anauthorisation will be obtained at the time the order is placed.

How long will my order take to arrive?

On average, orders arrive to the destination address in2-3 weeks. The delivery time will depend primarily on twofactors: item availability and shipping service.

Item Availability:

Unless otherwise noted, all items available for purchaseon the website are in stock. Items that are backordered containa note indicating this fact as well as the expected deliverytime frame.

Shipping Service:

During checkout, we will show you a list of availableshipping services and their corresponding prices andtimeframes. You may also view shipping charges and timeframesthrough the "Calculate Shipping" link in the shopping cart.Note some items carry a special delivery timeframe that maydiffer from that of other items from the same region -- theseitems are clearly labeled with the special timeframe on theproduct detail page (as well as in checkout).

If we determine that we will not be able to deliver anorder within the promised timeframe, we will immediatelycontact you via email.

How do I return an item?

Refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 60-day period to qualify for a refund.

To request an RMA number online, please log in to your myNOVICA account, visit the Orders & Returns section, and locate the order that contains the item(s) you would like to return. If your return is in any way a result of an error by NOVICA, we will cover all applicable shipping costs paid on the product(s) you are returning. You may also obtain an RMA number by submitting a return enquiry here.

If the return is not the result of an error by NOVICA, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking. It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns centre in their original condition.

IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the returns centre.

No refunds will be available after the 60-day returns period has expired

For more information on how to return items, please visit the Returns section of this page

How do I place an order?

Ordering from NOVICA is easy! Once you find an item you would like to purchase, simply click the "Add to Cart" button in that product's description page. You can check the contents of your shopping cart at any time by clicking the "Cart" button at the top of the page. If you decide to remove an item from your cart, just click "Delete" to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping cart. To do this, type in the new quantity and click on the "Update Quantity" button at the bottom of the shopping cart page. Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal (if you enter a quantity that is greater than the quantity available, your purchase quantity will reflect the maximum quantity available).

Where is my order?

If you are ordering an item coming from an international location, you will receive an email with tracking information once the order reaches the UK.

If you placed an order more than 10 days ago and would like to find out the status, please click here to submit a status enquiry. A member of our customer service team will reply with information about your order, such as if it has been despatched or when we expect despatch to take place.

Alternatively, you can check the status by accessing your MyNovica account. Once signed in, navigate to the Orders & Returns section.

Can I cancel or modify my order?

Your order request is promptly sent to our international fulfillment centre(s) in the region(s) from which you have ordered. Therefore, it is generally not possible to cancel or modify an order once it has been submitted. However, if your order has not yet been despatched and you need to cancel or modify it, please submit a cancellation request and we will determine if it will be possible to halt the fulfillment of the order. Please note that no order may be canceled or modified once it has been despatched. In those cases, you may follow the return instructions if you decide not to keep the product after having received it.

Pricing Errors and Cancellation of Orders

NOVICA reserves the right to cancel an order any timebefore it has been despatched and the credit card charged if oneor more of the following conditions applies:

  1. Product pricing error: Because NOVICA offers a largearray of items, a product may on occasion be listed with theincorrect price. If a product is purchased at a price that islower than the correct price, we will, at our discretion,contact you for instructions prior to shipping the order ornotify you of the outright cancellation of the order. In theevent that the correct price should be lower than the pricepaid, we will adjust your charge and give you the lower price.
  2. Misuse or abuse of a gift certificate or promotioncode, including any action prohibited by or in violation ofthe terms and conditions of that particular code. If you areunsure of the terms and conditions of a certain code, pleasecontact usprior to placing an order.
  3. Billing information provided for the credit card doesnot match the information on file with the card issuing bank.
  4. Credit card declined by the financial institution.

PLEASE NOTE: The issuance of an order number or thereceipt of a confirmation email does not serve as a guaranteethat an order will be fulfilled. No order is final until arepresentative of NOVICA has confirmed that none of theaforementioned conditions apply to that order

Do the prices on your items change?

Price fluctuation occurs primarily because NOVICAproducts are available direct from our global offices andtherefore foreign currency fluctuation impacts their retail price. These changes are typically very small -- however, inthe case of large currency movements, the price swings can benoticeable. Another factor in price fluctuation is that artistshave control over their pricing and can change their pricesbased on the supply and demand of their products.

What forms of payment do you accept?

NOVICA accepts payment by credit card (Visa, MasterCard,American Express or Discover). We also accept payment by PayPal.Please note that credit cards will be charged only after anorder has shipped from our fulfillment centre, although anauthorisation will be obtained at the time the order is placed.

Is my credit card secure?

NOVICA employs the latest data encryption and securitytechnologies to ensure that all customer payment informationremains private. Below is a link to the DigiCertsecurity report for NOVICA:

Security Report

When will my card be charged?

If you pay by credit card, an authorization will beobtained when you place your order, and the card will becharged once your order has been despatched from our fulfillmentcentre. If you ordered from multiple regions, your card will becharged separately for each portion of your order as it is despatched.

Do you charge VAT?

All product prices shown on the website are inclusive of VAT.

How long will my order take to arrive?

On average, orders arrive to the destination address in2-3 weeks. The delivery time will depend primarily on twofactors: item availability and shipping service.

Item Availability:

Unless otherwise noted, all items available for purchaseon the website are in stock. Items that are backordered containa note indicating this fact as well as the expected deliverytime frame.

Shipping Service:

During checkout, we will show you a list of availableshipping services and their corresponding prices andtimeframes. You may also view shipping charges and timeframesthrough the "Calculate Shipping" link in the shopping cart.Note some items carry a special delivery timeframe that maydiffer from that of other items from the same region -- theseitems are clearly labeled with the special timeframe on theproduct detail page (as well as in checkout).

If we determine that we will not be able to deliver anorder within the promised timeframe, we will immediatelycontact you via email.

What shipping options do you offer?

Most items at NOVICA will ship direct to you from one of our international fulfillment centres. Shipping times do vary between different NOVICA regions, so be sure to carefully review the shipping options available when selecting your shipping service. Where multiple shipping options are available, we will indicate the corresponding price and delivery timeframe for each service.

Orders containing more than one item from a single NOVICA region will be despatched once all items from that region are ready for shipment, unless otherwise specified at the time you place your order.

Can I ship my order outside of the UK?

While shopping on the NOVICA UK site, only UK delivery addresses may be used. Please visit the NOVICA global site for worldwide delivery options.

Will I be charged if I refuse my order?

Please note a £20.00 fee (per package) will be assessed forall refused shipments. In addition, you will beresponsible for any return shipping charges assessed by thecarrier. Shipping costs are not refundable on refused or unclaimed shipments.

Please note a £12.00 fee (per package) will be assessed forall shipments that are re-routed or returned to NOVICA by thecarrier. This fee is separate from the re-shipping fee, whichis required before packages can be re-shipped.

Will I have to pay taxes and duties on my order?

Absolutely not. NOVICA will cover all duties and import taxes for customers in the UK.

100% Satisfaction Returns Policy

At NOVICA, we want you to be completely satisfied with each and every purchase. We believe that the creation of a bridge between consumers and world artists depends on high quality products and extraordinary customer service.

How do I return an item

Refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 60-day period to qualify for a refund.

To request an RMA number online, please log in to your myNOVICA account, visit the Orders & Returns section, and locate the order that contains the item(s) you would like to return. If your return is in any way a result of an error by NOVICA, we will cover all applicable shipping costs paid on the product(s) you are returning. You may also obtain an RMA number by submitting a return enquiry here.

If the return is not the result of an error by NOVICA, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking. It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns centre in their original condition.

IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the returns centre.

No refunds will be available after the 60-day returns period has expired

Can I return a gift?

If you have received a gift from NOVICA and would like to return it, you may do so by submitting a return request during the 60-day period following the original delivery date of the order. As soon as the return is received, we will issue you a Store Credit for the amount of the original order, less shipping charges, so that you may make a new selection from any of the offerings on the website. Please rest assured that we will not alert the person who sent you the gift to your return request.

Can I exchange an item?

If you need to trade your item for a different size or colour, you can exchange qualifying items through your myNOVICA account. Alternatively, you may submit a return request during the 60-day period following the original delivery date of the order. As soon as the return is received, we will send out the replacement via standard shipping.

Can I reuse a promotion code?

If the return did not result from an error by NOVICA, youwill be unable to re-use the original promotion code. If youhave used a promotion code on an order and later decide toreturn all parts of that order as a result of an error onNOVICA's part, we will gladly issue you a new promotion codefor a future purchase on the site.

When will I get my refund?

Credit for returned products will be issued within 5 business days of receipt of the returned merchandise using the same form of payment originally used for the order (except where other arrangements have been made, as in the case of gift orders).

Important Notes and Restrictions:

  • Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Returns centre.
  • NOVICA is not responsible for loss or any costs incurred for items returned without an RMA number or to any address other than a NOVICA Returns centre.
  • No refunds or returns on custom orders.
  • No refunds or returns on gift certificates.
  • As a safeguard against potential abuse, NOVICA reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.
  • Please note that gift box charges are not refundable.
Step-by-Step Return Instructions
  1. Request a Returned Merchandise Authorization (RMA) number. For fastest service, please log in to your myNOVICA account, visit the Orders & Returns section, and locate the order that contains the item(s) you would like to return. If you prefer, you may also submit your RMA request here.
  2. RMA Number and detailed return instructions are provided by NOVICA.
  3. Returning the item(s) to NOVICA. Be certain to include your RMA number inside each package being returned. If you are responsible for return shipping costs, please use a trackable shipping service to ensure that all items are received at the Returns centre in good order.
I haven't received my order. Is it lost?

Be sure to indicate the complete and correct delivery address when you are placing your order. NOVICA is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact us. A member of our customer service team will check our records to determine when your order was processed and shipped. Please note that any claims related to non-receipt of merchandise must be made within 15 days of the shipment date or within 7 days of the delivery date reported by the carrier (where applicable), whichever came first.

What happens if my item arrived damaged or incomplete?

At NOVICA, your satisfaction is our priority. If you have received a damaged or incorrect item, or if part of your order is missing, please notify us immediately. The best way to report any problem with your order is to log in to your myNOVICA account, visit the Orders & Returns section, and locate the order that contains the item(s) in question. If you prefer, you may also report a problem to our customer service team.

We will be happy to replace any damaged/incorrect items, assuming a comparable replacement is available, or provide you with a full refund, including all shipping costs.

Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you. Do keep in mind that if you ordered from multiple regions, you will be receiving multiple packages. Please double check that the product or products that you believe to be missing from your order were not ordered from a different region than those products that you have already received.

How do I know the jewellery is real sterling silver? Is it marked?

Our sterling jewellery will either have the "925" stamp on it, or a small tag or sticker attached that has "925" on it (for pieces that would be difficult to stamp). We also test our artisans' jewellery periodically to ensure that it is at least 92.5% silver.

Your website says the gemstone is "enhanced". What does that mean?

Many gemstones are enhanced, most commonly to improve their colour and/or clarity. Enhancement methods may include heat treatment, dyeing, bleaching, and oiling or waxing the stone. However, a stone enhancement will not affect your use or enjoyment of the jewellery in any way. Gemstones that are almost always enhanced: amethyst, citrine, blue topaz, ruby, lapis lazuli, chalcedony, and emerald. Gemstones that are never or very rarely enhanced: Guatemalan jade, garnet, peridot, unakite, rhodonite, hematite, chrysocolla, labradorite, rainbow moonstone.

Why did my sterling silver ring/bracelet turn my finger/wrist green? I thought it was genuine sterling?

The discolouration described can occur naturally for a couple of reasons. It may be that your body has a reaction to either silver or one of the other metals in the sterling alloy; it could also be that the silver is reacting with something on your hands, such as body lotion, perfume, cleaning products, etc. The discolouration is not an indication that the item is less than 92.5% silver.

My sterling silver jewellery is now black and dirty looking. Can this be removed?

Yes! Tarnish is a natural phenomenon that occurs with sterling silver (in fact, it is proof that your item is made of genuine silver!), but it can easily be removed. We recommend that you use a silver jewellery polishing cloth, which can be obtained from a jeweler and from some department and drug stores. Another option is a non-abrasive silver polishing paste, such as Wright's. Do not under any circumstances use a liquid jewellery cleaning "dip", as they can damage silver.

To slow tarnish, keep your jewellery in a dry location, and avoid getting it wet by removing it while swimming, bathing or washing dishes.

My ring does not fit / you do not offer my ring size; can the ring be resized?

That depends on the style of the ring. If a ring does not have gemstones or inlaid decoration on the band or has gemstones set only in a crown atop the ring, the band can easily be resized. Most jewelers will set a limit on the number of ring sizes increased or decreased in order to preserve the jewellery design. Ring sizing on many gemstone and diamond rings can also be altered, but the process depends on the style of the ring and the skill of the jeweler. Sometimes, a jeweler can resize a ring by two sizes but usually not more without resetting the stones. It is not recommended that a ring be adjusted by more than one or two full sizes. Rings with designs that encircle the entire shank cannot be resized.

A sterling silver ring can only be resized once, or the integrity of the metal will be compromised. Also, please note that a ring cannot be returned to NOVICA if it has been resized or modified in any way.

The description on this piece of jewellery says "combination finish". What does that mean?

We provide information regarding the type of finish on any jewellery that contains precious metal. For example, a sterling silver ring could have a high-polish finish, or a hammered finish, or any of several finishes.

When a piece of jewellery features more than one kind of finish, we call that a "combination finish". For example, if a ring featured areas that were deliberately oxidised (blackened) as well as highly polished areas, that would be a combination finish. Or, if a pair of earrings had parts that were hammered silver and parts that were brushed/satin silver, that would also be considered a combination finish.

How do I/you know your gemstones are genuine? Do they come with any certification that they are real?

While we cannot test every single piece of jewellery that passes through our hands, we do regularly and randomly have our artisans' gemstones tested at accredited gem laboratories to ensure that they are genuine. We do not provide any formal certification of authenticity, but rest assured that NOVICA stands by its products and is committed to your complete satisfaction.

What is my ring size?

Download our printable ring sizing chart here to find the perfect fit. Please be sure your printer is not set 'Fit to Page' or 'Shrink to Fit' as it will result in an inaccurate printed size chart!

Take your measurements with the tape measure over yourunder garments. If your measurements fall between sizes you mayprefer the next larger size. Inseam, skirt and dress lengths varyby style and will be listed in the item description. Our sweatersare knit in standard American sizes, however actual measurementsvary by style.

US WOMENSMLXLXXL
46810121416182022
BUST35 - 3637 - 3839 - 4142 - 4446 - 48
WAIST27 - 2829 - 3031 - 3334 - 3638 - 40
HIPS37 - 3839 - 4042 - 4345 - 4649 - 50
US MENSMLXLXXL
CHEST36 - 3839 - 4142 - 4446 - 4850 - 52
WAIST30 - 3232 - 3435 - 3738 - 4143 - 45
NECK14 - 14.515 - 15.516 - 16.517 - 17.518 - 18.5
SLEEVE32.533.534.535.536.5
UK WOMENSMLXLXXL
691012141618202024
Bust (cms)89 - 91.594 - 96.5100 - 104106 - 112114 - 120
Waist (cms)69 - 71.573.5 - 7680 - 8487 - 91.596 - 99
Hips (cms)9499106113120
UK MENSMLXLXXL
Chest (cms)91 - 9798 - 104107 - 112114 - 119122 - 127
Waist (cms)74 - 7981 - 8689 - 9497 - 102104 - 109
Neck (cms)36 - 3738 - 3941 - 4243 - 4446 - 47
Sleeve (cms)8385889093

Bust / Chest

Measure around the fullest part of chest under the arms andover the shoulder blades keeping the tape measure level.

Waist

Measure around the smallest part of the waist keeping thetape measure comfortably loose. Most garments use the low waistmeasurement noted below.

low waist

Measure around the body approximately 1.5" below thenatural waist (above). This is the area where most pants andskirts actually fit.

Hips

Standing with your heels together, measure around thefullest part of the body approx 7"-8" below the waist.

Neck

Measure around the base of the neck keeping the tapemeasure comfortably loose.

Sleeve

Bend elbow slightly and starting at the centre back of theneck, measure across the shoulder, to the elbow and down to thewrist.

Inseam

Our standard inseam length for women is 32" and 34" formen; however inseam measurements will vary slightly by style.

Printable Ring Sizer

UK sizeApprox US size
F3
G3.5
H4
I4.5
J5
K5.5
L6
M6.5
N7
O7.5
P8
Q8.5
R9
S9.5
T10
U10.5
V11
W11.5
X12
Y12.5
Z13
Z+113.5

Introduction

At NOVICA UK we know that every purchase supports NOVICA's mission to spread happiness by celebrating exploration, empowering artists, and preserving global culture. Happy artisans improve lives and uplift communities through the creation of incredible art. Happy customers impact the world by purchasing handmade products directly from global artisans. What we do is not possible without you. That's why taking care of the personal information you provide us is so important. This privacy policy sets out how we collect, use, and store your personal information – please read it carefully. NOVICA respects your privacy and is committed to treating any information that we obtain about you with as much care as possible and in a manner that is compliant with all applicable data protection legislation including the EU General Data Protection Regulation ("GDPR") and any national implementing laws in relation to the same (collectively, "Data Protection Legislation").

This privacy policy is intended to be communicated to you in a concise, transparent, intelligible, and easily accessible manner. We appreciate that you may have queries or want to seek clarification as to its terms. If so, please contact us at service@novica.com.

NOVICA reserves the right to make changes to this policy to reflect any changes in Data Protection Legislation and best practices from time to time, you are advised to check for an updated version of this policy each time you interact with us through the channels.

Who is NOVICA UK?

NOVICA is the world's largest digital impact marketplace allowing customers to purchase direct from artisans across the world. If you make a purchase, your personal information will be collected, used, and stored in accordance with this privacy policy.

If you make a purchase from NOVICA, this is carried out through our registered company Novica Ltd., Registered Company Number 10347597, St Peters House, 130 Wood Street, London EC2V 6DL.

What personal data does NOVICA collect?

Information is critical to ensuring we can operate as efficiently as possible and to make sure our interactions with you are timely, relevant, and tailored to you. We collect the following personally identifiable information that may include, but is not limited to, the following:

  • your full name
  • email address
  • billing address
  • delivery address
  • phone number(s)

How does NOVICA collect and use personal data?

By understanding more about you, and how you might be interested in supporting NOVICA's mission, we may collect personal information about you in the following ways:

  • when you access and use our website - please refer to the NOVICA Cookie Policy
  • to keep a record of your relationship with us we may, when you visit our website, gather information such as which pages you visit or how long you spend reading a page, helping us to improve your online experience, for example by adding new features, or removing elements that make the website difficult to use;
  • to process orders, communicate with you about orders, deliver products in a timely manner to collect your IP address to help us identify your geographical location for marketing research purposes;
  • to analyse and report your purchase history and trends, so that we can engage with you in an appropriate and efficient way;
  • when you contact us (whether in writing, by email, by telephone or otherwise);
  • when you interact with us through other indirect marketing channels;
  • when you interact with an organisation working on our behalf;
  • for direct marketing purposes, to let you know by email, post, telephone, SMS, the latest news about our work and share with you where we have legitimate interests or consent to do so;
  • to analyse the effectiveness of our marketing communications, for example by telling us if you have opened an email, we have sent you;
  • to verify if the email or postal address we hold about our supporters is correcting, using third party service;
  • to use live chat on our website so our Support Team can guide you to appropriate content;
  • to send you promotional and marketing materials, notifications, updates and exclusive news;
  • to provide analysis to support with internal training and other internal uses to improve our services and customer experience (including improving our marketing and promotional offers, analysing channel usage statistics, improving content and product offerings and customising the content and layout of the NOVICA website);
  • to support market research and demographic studies.

Location information

We may use and store information about your location depending on the permissions you have set on your mobile device. We use this information to provide features of our service, to improve and customize our service. You can enable or disable location services when you use our service at any time, through your mobile device settings.

How to change the way NOVICA contacts you

We always want you to be happy with the communication you receive from us. If you have an account with us, you may update your contact preferences by logging into your account. If you would like to be removed from our list, you may do so by unsubscribing from our email or by following instructions in the SMS message from us to opt out or by emailing us at remove@novica.com. To update or change the personal information NOVICA has collected, email us at service@novica.com. For Facebook users, if you want to request that your data be deleted, please contact us via email at service@novica.com. Please be sure to include either your NOVICA username or Facebook username.

How does NOVICA UK keep your personal information safe?

We make sure that appropriate physical, technical, and human controls are in place to ensure we take good care of your personal data.

NOVICA employs the latest data encryption and security technologies (DigiCert security report for NOVICA) to ensure that data transmitted to us remains private. However, the transmission of information over the internet is never completely secure and as a result, while we strive to protect your personal information, NOVICA UK cannot guarantee the security of any information you transit to us, and you do so at your own risk. Once we receive your personal information, we make every effort to try to ensure its security both on our systems and while in transit between our systems and our partners who work on our behalf.

To the fullest extent permitted by law, NOVICA UK cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide through the channels. In addition, you are responsible for maintaining the strength and confidentiality of your login credentials.

All staff who have access to your personal information understand the importance of always keeping your information safe and secure, are required to follow our internal privacy and security policies, and are given training to support them in this.

We ensure that additional technical security controls are in place for financial, sensitive, and special categories of personal information which meet regulatory and legal requirements for managing these types of information.

We may transfer personal information submitted by you to NOVICA offices in other countries that maybe outside the European Economic Area (EEA), or we may need to use a service provider, third party, or partner outside the EEA, which may include a country that does not have the same level of data protection as the UK. Where we transfer personal information outside of the EEA, we ensure safeguards are in place to ensure that it remains secure and adequately protected.

How long does NOVICA UK keep your personal information?

We will only use and store personal information for as long as it is required for the purposes it was collected for and specified in our Retention Policy. How long personal information will be stored depends on the personal information in question and what it is being used for, as well as whether there is any legal or regulatory requirement for retaining personal information.

How does NOVICA UK manage children's personal information?

NOVICA UK does not knowingly collect any personal information from any person under the age of 13 (“Child” or “Children”). We are committed to processing personal information legally and ensuring that Children's rights regarding the use of their personal information are upheld. If you are a parent or guardian and you learn that your Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a Child without verification of parental consent, we take steps to remove that information from our servers.

How does NOVICA UK share your personal information?

We may share your personal information with partners, agents, service providers, to perform services on our behalf or to help us understand our customers more effectively. These partners will only act under our instruction and will not use your personal information for their own purposes.

One such partner is Epsilon Abacus, who looks after the Abacus Alliance for UK retailers and charities. Retailers from a wide range of categories, like clothing, collectibles, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors, and travel, share customer data with Epsilon Abacus to create personalized communications. To learn more, please refer to their Privacy Policy. To opt out of the Abacus Alliance, click here.

We always have contracts in place with our suppliers, which require them to comply with UK law on data protection and to have their systems and processes to protect the security of your personal information. We promise to always keep your details safe and we will never sell your personal information to any other organisation without your explicit consent to do so.

We may provide your email address or mobile number to digital advertising or social media companies to work on our behalf such as Facebook, Instagram, X (Formerly known as Twitter) and YouTube.

If you do not want to see targeted advertising from using social media, please refer to the instructions provided by the specific social media website or app.

Here are some examples of the originations with which we may share your data:

  • Social media partners
  • Technology and media partners
  • Fulfilment partners
  • Analysis partners
  • Database provision
  • Data quality and validation partners
  • Email service providers
  • Web analytics
  • Payment processors

If you access NOVICA via third-party websites, please ensure that you are satisfied with their respective privacy policies before you provide them with any personal data. We cannot be held responsible for the activities, privacy policies or levels of privacy compliance of any website operated by any third party.

NOVICA may lawfully obtain information from third parties or public sources, and we may process that information where it is an essential component of the products we offer you.

NOVICA may share your personal information with third parties where we are required to do so by law enforcement officials to comply with the applicable laws or regulations, for example when we respond to claims, legal processes, law enforcement, or national security requests.

If a third party acquires us as a result of a merger, acquisition, or business transfer, your personal information may be disclosed and/or transferred to a third party in connection with such a transaction. We will notify you if such a transaction takes place and inform you of any choices you may have regarding your information.

What are your rights?

Depending on why we have and use your personal information, you may have the following rights:

  • Be informed about what we are doing with your personal information;
  • Ask us to correct or complete personal information that we hold about you;
  • Ask us to erase information we hold about you from our records;
  • Ask us to send another organisation personal information that you have provided under the right to data portability;
  • Object to processing of your personal information, such as using it for direct marketing;
  • Understand and input into a decision made by solely automated means if it has a legal or similarly significant effect on you;
  • Withdraw consent of the use of your data;
  • Restrict the processing of your data;

If you would like further information about your rights or wish to exercise them, please contact us at service@novica.com.

We will not charge an administration fee for considering and/or complying with any requests to exercise your rights unless we believe the request is clearly unfounded, repetitive, or excessive in its nature. If we are unable to fulfil your request for any reason, we will provide you with a reason as to why.

We will notify you as soon as reasonably practicable if we have reason to believe that there has been a personal data breach by us (or your personal data held by us) which could adversely affect your rights and freedoms.

If you are not happy with the way in which we have handled your personal information and NOVICA UK is unable to resolve the issue/complaint, you have the right to lodge a complaint with the Information Commissioner's Office, the UK's independent body set up to uphold information rights.

Privacy policy last updated on October 25, 2023.

icon upBACK TO TOP