Typically, orders will arrive to the destination address in 2-3 weeks. The amount of time that it takes for your order to reach its destination depends on several factors. One factor is your choice of shipping service--as you might expect, the higher the shipping rate, the faster the service. During Checkout, we will show you a list of available shipping services and their corresponding prices and timeframes.

Another factor is the type of product you have ordered. In some cases, particularly with larger or more expensive items, it could take somewhat longer for the international office to procure the item and/or prepare it for shipping. Finally, because the items listed on NOVICA are handmade and are not stored in warehouses in mass quantities, there are some occasions when orders must be specially made, and this can present delays in the shipment of an order. In the event that your order must be specially made, you will be contacted by email (within 1 business day after your order has been approved) and informed of the nature of the delay and the expected timeframe for shipment of your order. Always keep in mind that if you ordered from multiple regions your order will arrive in multiple packages and, most likely, on separate days.

Most items at NOVICA will ship direct to you from one of our international fulfillment centers. Shipping times do vary somewhat between different NOVICA regions, so be sure to carefully review the shipping options available for your country when selecting your shipping service. For each shipping service, we will indicate the corresponding price and estimated timeframe. If we determine that we will not be able to deliver within the promised timeframe, we will immediately contact you by email (within one business day).

Because we use UPS, DHL and FedEx to deliver most packages, we are unable to ship to PO Boxes and APO/FPO addresses. Please be sure to provide a street address for all orders.

Orders containing more than one item from a single NOVICA region will be shipped as soon as all items from the order are available, unless otherwise specified at the time you place your order. At this time it is not possible to request that items be shipped as they become available instead of all together. Keep in mind that this only applies to orders with multiple items from the same region -- orders composed of items from different NOVICA regions will be shipped out as soon as all items from each region are available for shipment. You will always receive multiple packages when you order from multiple NOVICA regions.

In keeping with our international focus, NOVICA is proud to ship to many countries around the world. For a complete list of countries we currently serve, please view our International Shipping Table. New international customers join a large base of loyal, satisfied customers across the globe who have already discovered the wonderful magic that is NOVICA. The only difference for international customers is that, whenever prompted for your region of the world, you should change "USA" (the default setting) to the appropriate region, or wherever you plan on having the order shipped. Non-U.S. customers should look into possible tariffs and/or duties that might be imposed by local law on incoming international shipments, as NOVICA cannot be held responsible for any tax requirements imposed by governments outside the USA.

Please note: many large or oversized items, including furniture, are only available to customers in the 48 contiguous U.S. states.

A fee will be applied to all orders where:

1. The incorrect address has been provided by the customer and the package is returned as undeliverable
2. An invalid address has been provided by the customer, resulting in a surcharge from the carrier. Such an error may include, but is not limited to, invalid or incomplete address information; incorrect zip code; incorrect state or country information; typographical errors; or transposed digits
3. A move or sudden change of address results in the refusal or non-delivery of an order
4. An APO or FPO address has been provided as the shipping address
5. A PO Box has been provided as the shipping address

The fee will consist of a $5.00 handling charge plus any applicable costs related to re-routing, forwarding, or redelivering the parcel(s). Please note that there is no charge for address changes that are made before an order is shipped.

Please note a $25 fee (per package) will be assessed for all refused shipments. In addition, the customer will be responsible for any return shipping charges assessed by the courier. For international (non-USA) deliveries, the customer will be responsible for any duty/VAT/import charges on refused or unclaimed shipments, in addition to return shipping costs. Shipping costs are not refundable on refused or unclaimed shipments.

Please note a $10 fee (per package) will be assessed for all shipments that are re-routed or returned to NOVICA by the carrier. This fee is separate from the re-shipping fee, which is required before packages can be re-shipped.

NOVICA will cover all duties and import taxes for customers in the United States. Orders being shipped to addresses outside of the United States may require the recipient to pay duties upon delivery. Customers outside the United States, and particularly those in Latin America, Africa, Australia and Portugal, are encouraged to contact their local courier or customs bureau to inquire about possible import taxes. NOVICA cannot be held responsible for duties or taxes imposed by the local government on orders delivered to countries other than the United States. Please note that while we will declare orders containing a gift message as "Gifts" on the Customs declaration, we cannot honor any requests to alter the declared value for an order.