Returns will be gladly accepted for up to 15 days after the date of receipt. Shipping costs will only be refunded if the return is in any way a result of an error by NOVICA. Please note that all non-defective returns may be subject to a 15% restocking fee. NOVICA reserves the right to refuse a return from anyone who has made what we determine to be excessive returns.

Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Customer Service Center.

Please note there are no refunds or returns on custom orders.

Make certain to use the original packaging when returning an item to ensure that it arrives in the same condition it was in when you received it.

All returns require a return merchandise authorization number (RMA) You must request an RMA by contacting us by email at service@novica.com or by telephone at 1-877-2-NOVICA (1-877-266-8422). Any item returned without authorization will be refused.

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Once an item ships you will receive tracking information. Our service provider will attempt to deliver the package. If unable to contact you, our shipper will return the package to NOVICA and you will assume responsibility for re-shipping the item. If an item is refused there will be a 20% restocking fee.

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