On average, orders arrive to the destination address in 2-3 weeks. The delivery time will depend primarily on two factors: item availability and shipping service.

• Item Availability:
  Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery timeframe.

• Shipping Service:
  During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the "Calculate Shipping" link in the shopping cart. Note some items carry a special delivery timeframe that may differ from that of other items from the same region -- these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout).

If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.

Most items at NOVICA will ship direct to you from one of our international fulfillment centers. Shipping times do vary between different NOVICA regions, so be sure to carefully review the shipping options available for your country when selecting your shipping service. Where multiple shipping options are available, we will indicate the corresponding price and estimated timeframe for each service.

Because we use UPS, DHL and FedEx to deliver most packages, we are unable to ship to PO Boxes and APO/FPO addresses. Please be sure to provide a valid street address for all orders. Additionally, many shipments will require a signature, so whenever possible we encourage you to provide a shipping address at which someone will be present during the daytime to receive the package.

Orders containing more than one item from a single NOVICA region will be shipped once all items from that region are ready for shipment, unless otherwise specified at the time you place your order.

In keeping with our international focus, NOVICA is proud to ship to many countries around the world. For a complete list of countries we currently serve, please view our International Shipping Table. New international customers join a large base of loyal, satisfied customers across the globe who have already discovered the wonderful magic that is NOVICA. The only difference for international customers is that, whenever prompted for your region of the world, you should change "USA" (the default setting) to the appropriate region, or wherever you plan on having the order shipped. Non-U.S. customers should look into possible tariffs and/or duties that might be imposed by local law on incoming international shipments, as NOVICA cannot be held responsible for any tax requirements imposed by governments outside the USA.

Additionally, please check with the Customs bureau in the destination country if you are unsure about any commodity-specific import regulations or restrictions (including quarantine) that might affect your shipment. A few of the country-specific import restrictions known to affect items sold at NOVICA include, but are not limited to: (a) all jewelry items being shipped to Spain, Monaco or France; (b) all items being shipped to Australia that contain natural fibers (including bamboo, coconut, straw, and cane), potpourri, wood, animal parts (including hide, bone, and horn), natural wool, or fine animal hair. NOVICA cannot be held responsible for any items quarantined, destroyed or otherwise not delivered as a result of an import restriction in any country other than the USA.

Please note: many large or oversized items, including furniture, are only available to customers in the 48 contiguous U.S. states.

A fee will be applied to all orders where:

1. The incorrect address has been provided by the customer and the package is returned as undeliverable
2. An invalid address has been provided by the customer, resulting in a surcharge from the carrier. Such an error may include, but is not limited to, invalid or incomplete address information; incorrect zip code; incorrect state or country information; typographical errors; or transposed digits
3. A move or sudden change of address results in the refusal or non-delivery of an order
4. An APO or FPO address has been provided as the shipping address
5. A PO Box has been provided as the shipping address

The fee will consist of a $5.00 handling charge plus any applicable costs related to re-routing, forwarding, or redelivering the parcel(s). Please note that there is no charge for address changes that are made before an order is shipped.

Please note a $25 fee (per package) will be assessed for all refused shipments. In addition, the customer will be responsible for any return shipping charges assessed by the courier. For international (non-USA) deliveries, the customer will be responsible for any duty/VAT/import charges on refused or unclaimed shipments, in addition to return shipping costs. Shipping costs are not refundable on refused or unclaimed shipments.

Please note a $10 fee (per package) will be assessed for all shipments that are re-routed or returned to NOVICA by the carrier. This fee is separate from the re-shipping fee, which is required before packages can be re-shipped.

NOVICA will cover all duties and import taxes for customers in the United States. Orders being shipped to addresses outside of the United States may require the recipient to pay duties upon delivery. Customers outside the United States, and particularly those in Latin America, Africa, Australia and Portugal, are encouraged to contact their local courier or customs bureau to inquire about possible import taxes. NOVICA cannot be held responsible for duties or taxes imposed by the local government on orders delivered to countries other than the United States. Please note that while we will declare orders containing a gift message as "Gifts" on the Customs declaration, we cannot honor any requests to alter the declared value for an order.