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HELP | Wishlist | 1-877-266-8422

HOW CAN WE HELP?

We want you to be happy - pure and simple. If you can't find the answer to your question below - please give us a call! The best time to reach us is Mon - Fri 6:30 am - 5:30 pm (Pacific Time).

1-877-266-8422 (Toll free)

Calling from outside the US or Canada? Please call 210-247-2790

How do I place an order?

Ordering from NOVICA is easy! Once you find an item you would like to purchase, simply click the "Add to Cart" button in that product's description page. You can check the contents of your shopping cart at any time by clicking the "Cart" button at the top of the page. If you decide to remove an item from your cart, just click "Delete" to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping cart. To do this, type in the new quantity and click on the "Update Quantity" button at the bottom of the shopping cart page. Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal (if you enter a quantity that is greater than the quantity available, your purchase quantity will reflect the maximum quantity available).

Where is my order?

If you placed an order more than 10 days ago and would like to find out the status, please send an email to orders@novica.com and include your name, order number, and email address. A member of our customer service team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we expect it to be shipped.

What forms of payment to you accept?

NOVICA accepts payment by credit card (Visa, MasterCard, American Express or Discover), either online through our secure server or by phone. We also accept payment by PayPal and Amazon Payments; orders placed using these payment methods must be placed online through our secure server. If you are paying via credit card and would prefer to place your order over the phone, please contact a member of our customer service team toll-free at 1-877-2-NOVICA (1-877-266-8422) or (310) 255-6586. Please note that credit cards will be charged only after an order has shipped from our fulfillment center, although an authorization will be obtained at the time the order is placed.

How long will my order take to arrive?

On average, orders arrive to the destination address in 2-3 weeks. The delivery time will depend primarily on two factors: item availability and shipping service.

Item Availability:

Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery time frame.

Shipping Service:

During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the "Calculate Shipping" link in the shopping cart. Note some items carry a special delivery timeframe that may differ from that of other items from the same region -- these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout).

If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.

How do I return an item?

Refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 60-day period to qualify for a refund.

To request an RMA number, please log in to your myNOVICA account, visit the Orders &Returns section, and locate the order that contains the item(s) you would like to return. If your return is in any way a result of an error by NOVICA, we will provide you with a prepaid return label and will happily refund all applicable shipping costs paid on the product(s) you are returning.

If the return is not the result of an error by NOVICA, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition.

IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center.

No refunds will be available after the 60-day returns period has expired.

For more information on how to return items, please visit the Returns section of this page

How do I place an order?

Ordering from NOVICA is easy! Once you find an item you would like to purchase, simply click the "Add to Cart" button in that product's description page. You can check the contents of your shopping cart at any time by clicking the "Cart" button at the top of the page. If you decide to remove an item from your cart, just click "Delete" to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping cart. To do this, type in the new quantity and click on the "Update Quantity" button at the bottom of the shopping cart page. Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal (if you enter a quantity that is greater than the quantity available, your purchase quantity will reflect the maximum quantity available).

Where is my order?

If you placed an order more than 10 days ago and would like to find out the status, please send an email to orders@novica.com and include your name, order number, and email address. A member of our customer service team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we expect it to be shipped.

Can I cancel or modify my order?

Your order request is promptly sent to our international fulfillment center(s) in the region(s) from which you have ordered. Therefore, it is generally not possible to cancel or modify an order once it has been submitted. However, if your order has not yet been shipped and you need to cancel or modify it, please contact us at service@novica.com and we will determine if it will be possible to halt the fulfillment of the order. Please note that no order may be canceled or modified once it has been shipped. In those cases, you may follow the return instructions if you decide not to keep the product after having received it.

Pricing Errors and Cancellation of Orders

NOVICA reserves the right to cancel an order any time before it has been shipped and the credit card charged if one or more of the following conditions applies:

  1. Product pricing error: Because NOVICA offers a large array of items, a product may on occasion be listed with the incorrect price. If a product is purchased at a price that is lower than the correct price, we will, at our discretion, contact you for instructions prior to shipping the order or notify you of the outright cancellation of the order. In the event that the correct price should be lower than the price paid, we will adjust your charge and give you the lower price.
  2. Misuse or abuse of a gift certificate or promotion code, including any action prohibited by or in violation of the terms and conditions of that particular code. If you are unsure of the terms and conditions of a certain code, please contact us at service@novica.com prior to placing an order.
  3. Billing information provided for the credit card does not match the information on file with the card issuing bank.
  4. Credit card declined by the financial institution.

PLEASE NOTE: The issuance of an order number or the receipt of a confirmation email does not serve as a guarantee that an order will be fulfilled. No order is final until a representative of NOVICA has confirmed that none of the aforementioned conditions apply to that order

Do the prices on your items change?

Price fluctuation occurs primarily because NOVICA products are available direct from our global offices and therefore foreign currency fluctuation impacts their price in dollars. These changes are typically very small -- however, in the case of large currency movements, the price swings can be noticeable. Another factor in price fluctuation is that artists have control over their pricing and can change their prices based on the supply and demand of their products.

What forms of payment to you accept?

NOVICA accepts payment by credit card (Visa, MasterCard, American Express or Discover), either online through our secure server or by phone. We also accept payment by PayPal and Amazon Payments; orders placed using these payment methods must be placed online through our secure server. If you are paying via credit card and would prefer to place your order over the phone, please contact a member of our customer service team toll-free at 1-877-2-NOVICA (1-877-266-8422) or (310) 255-6586. Please note that credit cards will be charged only after an order has shipped from our fulfillment center, although an authorization will be obtained at the time the order is placed.

Is my credit card secure?

NOVICA employs the latest data encryption and security technologies to ensure that all customer payment information remains private. Below is a link to the Network Solutions security report for NOVICA:

Security Report

If for any reason you feel uneasy about placing your order online, please call us to place your order by phone.

When will my card be charged?

If you pay by credit card, an authorization will be obtained when you place your order, and the card will be charged once your order has been shipped from our fulfillment center. If you ordered from multiple regions, your card will be charged separately for each region as each part of your order is shipped.

Do you charge sales tax?

Sales tax will be collected on all orders being shipped to California and Texas. If you will be required to pay sales tax on one or more items, you will be alerted during Checkout before you submit the order.

How long will my order take to arrive?

On average, orders arrive to the destination address in 2-3 weeks. The delivery time will depend primarily on two factors: item availability and shipping service.

Item Availability:

Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery time frame.

Shipping Service:

During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the "Calculate Shipping" link in the shopping cart. Note some items carry a special delivery timeframe that may differ from that of other items from the same region -- these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout).

If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.

What shipping options do you offer?

Most items at NOVICA will ship direct to you from one of our international fulfillment centers. Shipping times do vary between different NOVICA regions, so be sure to carefully review the shipping options available for your country when selecting your shipping service. Where multiple shipping options are available, we will indicate the corresponding price and estimated timeframe for each service.

Orders containing more than one item from a single NOVICA region will be shipped once all items from that region are ready for shipment, unless otherwise specified at the time you place your order.

Do you ship to PO Box Addresses?

We can ship to PO Box addresses in the USA only when the Normal shipping service is selected. Orders with Premium or Priority Premium shipping service require a physical address, as those orders will be delivered by UPS, DHL, FedEx or a similar courier. Additionally, these shipments will typically require a signature at the time of delivery, so whenever possible we encourage you to provide a shipping address at which someone will be present during the daytime to receive the package.

What about APO/FPO/DPO addresses?

At this time we are unable to ship directly to APO/FPO/DPO addresses. If you have a U.S. Territory or APO/FPO/DPO address and prefer to receive your orders at that address, we recommend the use of a third-party forwarding service that can be contracted to forward your NOVICA orders to an APO/FPO/DPO address for a fee. Although NOVICA does not endorse or recommend any particular service provider, one of the more well-established and reputable services is ShipItAPO.

If using a forwarding service, please note that the address provided to NOVICA will still need to be a valid physical address.

I shipped my order to the wrong address. Can you reship my package?

A fee will be applied to all orders where:

  1. The incorrect address has been provided by the customer and the package is returned as undeliverable
  2. An invalid address has been provided by the customer, resulting in a surcharge from the carrier. Such an error may include, but is not limited to, invalid or incomplete address information; incorrect zip code; incorrect state or country information; typographical errors; or transposed digits
  3. A move or sudden change of address results in the refusal or non-delivery of an order
  4. An APO or FPO address has been provided as the shipping address

The fee will consist of a $5.00 handling charge plus any applicable costs related to re-routing, forwarding, or redelivering the parcel(s). Please note that there is no charge for address changes that are made before an order is shipped.

Can I ship my order outside of the USA?

In keeping with our international focus, NOVICA is proud to offer shipment of most of our items to over 100 countries around the world. For a complete list of countries we currently serve, please view our International Shipping Table.

Please check with the Customs bureau in the destination country if you are unsure about any commodity-specific import regulations or restrictions (including quarantine) that might affect your shipment. A few of the country-specific import restrictions known to affect items sold at NOVICA include, but are not limited to: (a) all jewelry items being shipped to Spain, Monaco or France; (b) all items being shipped to Australia or New Zealand that contain natural fibers (including bamboo, coconut, straw, and cane), potpourri, wood, animal parts (including hide, bone, and horn), natural wool, or fine animal hair. NOVICA cannot be held responsible for any items quarantined, destroyed or otherwise not delivered as a result of an import restriction in any country other than the USA. Non-U.S. customers should look into possible tariffs, duties, and/or carrier import fees that might be imposed on incoming international courier shipments, as NOVICA cannot be held responsible for any import-related fees imposed by governments and/or couriers outside the USA.

Please note: certain large or oversized items, including some furniture, are only available to customers in the 48 contiguous U.S. states.

Will I be charged if I refuse my order?

Please note a $25 fee (per package) will be assessed for all refused shipments. In addition, the customer will be responsible for any return shipping charges assessed by the courier. For international (non-USA) deliveries, the customer will be responsible for any duty/VAT/import charges on refused or unclaimed shipments, in addition to return shipping costs. Shipping costs are not refundable on refused or unclaimed shipments.

Please note a $15 fee (per package) will be assessed for all shipments that are re-routed or returned to NOVICA by the carrier. This fee is separate from the re-shipping fee, which is required before packages can be re-shipped.

Will I have to pay taxes and duties on my order?

NOVICA will cover all duties and import taxes for customers in the United States. Orders being shipped to addresses outside of the United States may require the recipient to pay duties upon delivery. Customers outside the United States, and particularly those in Latin America, Africa, Australia and Portugal, are encouraged to contact their local courier or customs bureau to inquire about possible import taxes. NOVICA cannot be held responsible for duties or taxes imposed by the local government on orders delivered to countries other than the United States. Please note that while we will declare orders containing a gift message as "Gifts" on the Customs declaration, we cannot honor any requests to alter the declared value for an order.

When should I order to guarantee delivery by May 11th?

This varies according to the region from which you are purchasing, and the shipping service you select. Please check our Mother's Day shipping cut-off charts to find out the cut-off date for each region.

How do I tell which items are guaranteed to arrive by May 11th?

We mark every item that is guaranteed for delivery by May 11th with a red, blue or green heart. If an item on the website is not marked with a heart, it is not guaranteed for delivery by May 11th.

What do the different colors of hearts mean?

Green: Guaranteed for delivery by May 11th with standard shipping.

Blue: Guaranteed for delivery by May 11th with Premium shipping.

Red: Guaranteed for delivery by May 11th with Priority Premium shipping.

If an item has a blue heart, it means that our standard shipping service will no longer guarantee the item is delivered before May 11th... and that Premium shipping should be selected in order to receive the item by May 11th.

If an item has a red heart, it means that both our standard shipping and premium shipping services will no longer guarantee the item is delivered before May 11th, and that Priority Premium shipping should be selected to receive the item by May 11th.

Will I receive items marked "coming back" by May 11th?

Although most backorders are fulfilled within 2 to 8 weeks, and we make every effort to get your order out to you as soon as possible, there are occasionally circumstances beyond our control that may result in a longer delivery time frame. You can always contact NOVICA Customer Service to inquire about the current status of your order.

Will my order be delayed if it includes a back-ordered item?

As we cannot guarantee a pre-Mother's Day delivery for back-ordered items, we advise that you do not include them in the same order as items you want guaranteed for delivery by May 11th.

Will my order be delayed if it includes items without the heart?

If your order contains items that are no longer showing a heart... then these items (provided they are not back-ordered items) will not delay the timely delivery of items that ARE marked with a heart at the time you place the order. In this case, your order will arrive in separate packages on separate days.

What happens if an item marked with a heart arrives after May 11th?

In the unlikely event that we should fail to deliver a guaranteed order on or before May 11th, we will refund the shipping costs associated with that portion of the order and provide you with a NOVICA gift certificate with a minimum value of $10.00 and a maximum value of 25% of the order total or $50.00, whichever is less. Please allow 5 to 10 business days for issuance of the credit and gift certificate. All requests related to compensation for delivery guarantee failure must be made within 2 weeks after the guaranteed delivery date either by writing to us at service@novica.com or by phone at 1-877-2-NOVICA (1-877-266-8422).

My order was placed well before May 11th - will it arrive before then?

Depending on the shipping service you selected, and the day on which you placed your order, it is very possible that your items will arrive well before May 11th if you have ordered in advance of the shipping cut-off date for your items. Please check our Mother's Day shipping charts to see the different cut-off dates for each of our regions.

Will the item I ordered be gift-wrapped?

Many gift items come with free gift wrapping. We indicate on the item detail page (the page where the add to cart button shows) if an item comes with free gift wrapping. You can also select your gift wrap option in checkout.

What's the difference between free gift wrap and premium gift wrap?

Our free gift wrap option is perfectly fine for that casual gift. But if you really want to 'wow' the recipient with an exquisite, memorable gift presentation, we advise you to select the premium gift wrap option.

I placed an order with standard shipping - Can I expedite it?

If you have not yet received an email notification that your order has been shipped, it may still be possible to change the shipping service on your order. Please call NOVICA Customer Service at 877-266-8422 (310-255-6586 if calling internationally) any time Mon-Fri between 9 a.m. and 6 p.m. Pacific time to speak to a representative.

What is your Mother's Day return policy?

NOVICA welcomes the return of any item for any reason within 60 days of receipt. You may submit a Return Merchandise Authorization request (RMA) on our website, or call NOVICA Customer Service at 877-266-8422 (310-255-6586 if calling internationally) any time Mon-Fri between 9 a.m. and 6 p.m. Pacific time.

100% Satisfaction Returns Policy

At NOVICA, we want you to be completely satisfied with each and every purchase. We believe that the creation of a bridge between consumers and world artists depends on high quality products and extraordinary customer service.

How do I return an item delivered within the U.S?

Refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 60-day period to qualify for a refund. To request an RMA number, please log in to your myNOVICA account, visit the Orders &Returns section, and locate the order that contains the item(s) you would like to return. If your return is in any way a result of an error by NOVICA, we will provide you with a prepaid return label and will happily refund all applicable shipping costs paid on the product(s) you are returning.

If the return is not the result of an error by NOVICA, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition.

IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center.

No refunds will be available after the 60-day returns period has expired.

How do I return an item that was shipped outside the US?

Refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 60-day period to qualify for a refund. To request an RMA number, please log in to your myNOVICA account, visit the Orders &Returns section, and locate the order that contains the item(s) you would like to return. If your return is in any way a result of an error by NOVICA, please be sure to indicate the nature of the error when requesting the RMA number and a member of our customer service team will provide you with further instructions.

If the return is not a result of an error by NOVICA, you will be responsible for all shipping costs, duties and taxes incurred for the order and return of the product(s). You must send your return using a reliable international carrier that offers tracking (such as EMS, UPS, FedEx, TNT, or DHL). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the Returns Center in their original condition.

IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center.

No refunds will be available after the 60-day returns period has expired.

Can I return a gift?

If you have received a gift from NOVICA and would like to return it, you may do so by requesting an RMA number via email at service@novica.com or by phone during the 60-day period following the original delivery date of the order. As soon as the return is received, we will issue you a Store Credit for the amount of the original order, less shipping charges, so that you may make a new selection from any of the offerings on the website. Please rest assured that we will not alert the person who sent you the gift to your return request.

Can I reuse a promotion code?

If the return did not result from an error by NOVICA, you will be unable to re-use the original promotion code. If you have used a promotion code on an order and later decide to return all parts of that order as a result of an error on NOVICA's part, we will gladly issue you a new promotion code for a future purchase on the site.

When will I get my refund?

Credit for returned products will be issued within 7 business days of receipt of the returned merchandise using the same form of payment originally used for the order (except where other arrangements have been made, as in the case of gift orders). At this time we are unable to accommodate exchanges.

Important Notes and Restrictions:

  • Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Returns Center.
  • NOVICA is not responsible for loss or any costs incurred (including freight, duties and taxes, or import fees) for items returned without an RMA number or to any address other than a NOVICA Returns Center.
  • No refunds or returns on custom orders.
  • No refunds or returns on gift certificates.
  • As a safeguard against potential abuse, NOVICA reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.
  • Please note that gift box charges are not refundable.
Step-by-Step Return Instructions
  1. Request a Returned Merchandise Authorization (RMA) number. For fastest service, please log in to your myNOVICA account, visit the Orders & Returns section, and locate the order that contains the item(s) you would like to return. If you prefer, you may also submit your RMA request via email.
  2. RMA Number and detailed return instructions are provided by NOVICA. If the return is the result of an error by NOVICA and the merchandise is being returned from an address in the continental United States, we will provide you with a prepaid return label. If the return is the result of an error by NOVICA but the merchandise is being returned from an address outside the continental United States, we will provide you with special instructions. In all other cases, the address for the nearest Returns Center will be provided.
  3. Returning the item(s) to NOVICA. Be certain to include your RMA number inside each package being returned. If you are responsible for return shipping costs, please use a trackable shipping service (UPS, FedEx, or Priority Mail within the US; EMS, UPS, FedEx, TNT, or DHL from outside the US) to ensure that all items are received at the Returns Center in good order.

Requesting RMA Via Email

If you do not have a myNOVICA account or simply prefer to use email, you may also submit an RMA request by emailing our customer service team at service@novica.com. Please be sure to include your order number (which appears on your packing list), the name or Product ID of the product(s) that you would like to return, your name and email address, and the reason for the return (please provide as much detail as possible). You will receive a response from our customer service team with your RMA Number and any special return instructions, typically within one business day. For faster service, please consider submitting your RMA request through the Orders & Returns section of your myNOVICA account.

I haven't received my order. Is it lost?

Be sure to indicate the complete and correct shipping address when you are placing your order. NOVICA is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact our Customer Service Department at service@novica.com (be sure to note your order number and email address, and verify the correct mailing address). A member of our customer service team will check our records to determine when your order was processed and shipped. Please note that any claims related to non-receipt of merchandise must be made within 15 days of the shipment date or within 7 days of the delivery date reported by the carrier (where applicable), whichever came first.

What happens if my item arrives damaged or incomplete?

At NOVICA, your satisfaction is our priority. If you have received a damaged or incorrect item, or if part of your order is missing, please notify us immediately. The best way to report any problem with your order is to log in to your myNOVICA account, visit the Orders &Returns section, and locate the order that contains the item(s) in question. If you prefer, you may also email our customer service team at service@novica.com to report a problem. In your message, please include your name, order number, and email address, and provide as much detail as possible about the situation.

We will be happy to replace any damaged/incorrect items, assuming a comparable replacement is available, or provide you with a full refund, including all shipping costs.

Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you. Do keep in mind that if you ordered from multiple regions, you will be receiving multiple packages. Please double check that the product or products that you believe to be missing from your order were not ordered from a different region than those products that you have already received.

Finding Your Size

Take your measurements with the tape measure over your under garments. If your measurements fall between sizes you may prefer the next larger size. Inseam, skirt and dress lengths vary by style and will be listed in the item description. Our sweaters are knit in standard American sizes, however actual measurements vary by style.

WOMEN S M L XL
4 6 8 10 12 14 16 18
BUST 33.5 34.5 35.5 36.5 38 39.5 41 43
WAIST 25.5 26.5 27.5 28.5 30 31.5 33 35
HIPS 36 37 38 39 40.5 42 43.5 45.5
MEN S M L XL
CHEST 34 - 36 38 - 40 42 - 44 46 - 48
WAIST 28 - 30 32 - 34 36 - 38 40 - 42
NECK 14 - 14.5 15 - 15.5 16 - 16.5 17 - 17.5
SLEEVE 32 33 34 35

Bust / Chest

Measure around the fullest part of chest under the arms and over the shoulder blades keeping the tape measure level.

Waist

Measure around the smallest part of the waist keeping the tape measure comfortably loose. Most garments use the low waist measurement noted below.

low waist

Measure around the body approximately 1.5" below the natural waist (above). This is the area where most pants and skirts actually fit.

Hips

Standing with your heels together, measure around the fullest part of the body approx 7"-8" below the waist.

Neck

Measure around the base of the neck keeping the tape measure comfortably loose.

Sleeve

Bend elbow slightly and starting at the center back of the neck, measure across the shoulder, to the elbow and down to the wrist.

Inseam

Our standard inseam length for women is 32" and 34" for men; however inseam measurements will vary slightly by style.

CONTACT US BY PHONE
For General Inquiries
Place an order, customer service,
or product questions:
Toll-free in US/Canada:
1-877-2-NOVICA
(1-877-266-8422)
For International Inquiries
Place an order, customer service,
or product questions:
(Outside the US/Canada)
210-247-2790
For Wholesale
For wholesale account inquiries please call:
1-877-552-4545 (US, Canada, or Skype)

Hours:
Mon - Fri 9 am - 5:30 pm (Pacific Time)
CONTACT US BY EMAIL
For General Inquiries
For help with an order, general
customer service Inquiries
or product questions:
service@novica.com
For Wholesale Inquiries
Interior designers, corporate clients and
store owners, please use the following
email for help with your order
wholesale@novica.com
For General PR and Press
To coordinate product placements, obtain
artisan quotes, story details or to
obtain media materials please contact:
pr@novica.com
For New Artists or Artisans
If you are an artist, artisan or represent
and artisan group we'd love to hear from you!
Email us with full details and pictures of your
products.
newproducts@novica.com
For Marketing Inquiries
Inquiries related to obtaining NOVICA
advertising online or offline
marketing@novica.com
For Careers / Internships
Do you think we could use your special talents
to help promote the work of artisans? For
employment or internship opportunities:
hr@novica.com
For Technical Inquiries
For Inquiries related to the functionality
of the NOVICA.com website please contact
webmaster@novica.com
Our HQ Mailing Address
NOVICA

3250 Ocean Park Blvd., Suite 300
Santa Monica, California 90405
USA

Privacy Policy

This privacy statement discloses the privacy practices for www.novica.com.

Because we want to demonstrate our commitment to your privacy, we will notify you of:

  1. What personally identifiable information of yours or third party personally identification is collected from you through the web site
  2. The organization collecting the information
  3. How the information is used
  4. With whom the information may be shared
  5. What choices are available to you regarding collection, use and distribution of the information
  6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under NOVICA's control
  7. How you can correct any inaccuracies in the information

If you have questions or concerns regarding this statement, you should contact our customer service department by email at service@novica.com. NOVICA wholeheartedly respects your privacy. The sole owner of all personal information collected at this site is NOVICA, and NOVICA will NEVER rent or sell your personal information to any third party. When you visit www.novica.com, we collect some basic information in order to enhance your experience navigating the website. The information collected and stored by NOVICA includes products purchased, feedback from visitors, location data, logs and other communication data, information about your computer and internet connection, including your IP address, operating system and browser type. This information is then aggregated with other pieces of information to improve our site and make your experience on the site as valuable and efficient as possible. Pages of the site may use devices that permit us to count users who have visited those pages and for other related website statistics.

If you purchase an item online from NOVICA, interact with www.novica.com by submitting feedback, opt to receive the NOVICA Journal by email or write a product review, you provide us with personally identifiable information including your first and last name, billing and shipping addresses, telephone number, and email address. While your credit card information is also collected at the time of purchase, only the last four digits are stored on NOVICA's server. Credit card information is sent directly to Verisign's secure server, and that is where it is safely held. Because NOVICA collects personal information through a secure server that features the latest encryption technology, you can be assured that none of your information will be viewed by anyone outside of NOVICA and Verisign (please see the Credit Card Security section for more information). Furthermore, all shipping labels are pre-printed at NOVICA's regional offices, so none of your personal information is held or stored by any of the shipping companies that are used to deliver NOVICA's orders.

The personally identifiable information you provide to NOVICA will be used to process your order. You will only be contacted by NOVICA if you place an order or if there is a problem with your order. By placing an order you will automatically receive the NOVICA Journal by email, but you can always change your email preferences if you wish to be removed from our list by simply emailing us at remove@novica.com. You may also update or change the personal information NOVICA has collected by sending an email to service@novica.com. This page will be immediately updated should there be any changes to NOVICA's Privacy Guarantee.

Third party advertising companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other Web sites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or third party web beacon to collect this information. These third party cookies do not collect personally identifiable information. Cookies are bits of information that allow a website server to associate you with the specific products that you have added to your shopping cart. Web Beacons are electronic files used to track your navigation a website or collection of sites the completion of transactions, submittal of applications and browsing behavior.

While you are shopping, NOVICA collects non-personal information about our website traffic and usage patterns from technology such as Cookies and Web Beacons. We use cookies to keep track of the items that you have placed in your shopping cart, and to provide enhanced online display advertising tailored to your interests. If your cookies are turned off, you will not be able to shop online with NOVICA as the system will fail to associate you with any items that you have added to your cart. However, you may still place your order by telephone. We recommend that you turn your cookies on while shopping at NOVICA, as this will allow for a much more enjoyable and worry-free shopping experience. Click here for information on making sure that your cookies are turned on.

We use third-party advertising companies to serve ads when you visit www.novica.com. These companies may use information about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, visit http://www.networkadvertising.org/.

We may share your personally identifiable information and non-personal information, including your name, address, email address and any transactions you conduct on our website or offline with us with a trusted third party advertising partner and its service providers in order to deliver tailored advertising to you that match your interests when you visit our website. Our trusted advertising partners will anonymize the data that we transfer via secure encryption ensuring that no one else will receive your personally identifiable information and that the anonymous data cannot be reverse engineered to reveal any consumer's identity.

You may opt-out of the use of your information for tailored advertising purposes. To learn more about the use of this information or to choose not to have this information used by our third-party advertising partner by opting out please visit the Network Advertising Initiative by clicking here. If you delete your Cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.

NOVICA does not knowingly collect any personal information from children.

Privacy policy last updated on July 23, 2014.

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