Ordering from NOVICA is easy and fun! Once you find an item you would like to purchase, simply click the "Add to Cart" button in that product's description page. You can check the contents of your shopping cart at any time by clicking the "Cart" button at the top of the page. If you decide to remove an item from your cart, just click "Delete" to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping cart. To do this, type in the new quantity and click on the "Update Quantity" button at the bottom of the shopping cart page. Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal (if you enter a quantity that is greater than the quantity available, your purchase quantity will reflect the maximum quantity available).

Once you have all of the items you would like to purchase in your shopping cart, click the "Proceed to Checkout" button at the bottom of the page to begin the checkout process. It's that simple!

If you placed an order more than 10 days ago and would like to find out the status, please send an email to orders @ novica.com and include your name, order number, and email address. A representative will email you back with information about your order, such as if it has been shipped, when it was shipped, or when we expect it to be shipped.

Once you have placed an order, the request is promptly sent to the international fulfillment center(s) in the region(s) from which you have ordered. Therefore, it is generally not possible to cancel or modify an order once it has been submitted. However, if your order has not yet been shipped and you need to cancel or modify it, please contact us at service @ novica.com and we will determine if it will be possible to halt the fulfillment of the order. Please note that no order may be canceled or modified once it has been shipped. In those cases, you may follow the return instructions if you decide not to keep the product after having received it.

NOVICA reserves the right to cancel an order any time before it has been shipped and the credit card charged if one or more of the following conditions applies:

1. Product pricing error: Because NOVICA offers a large array of items, a product may on occasion be listed with the incorrect price. If a product is purchased at a price that is lower than the correct price, we will, at our discretion, contact you for instructions prior to shipping the order or notify you of the outright cancellation of the order. In the event that the correct price should be lower than the price paid, we will adjust your charge and give you the lower price.
2. Misuse or abuse of a gift certificate or promotion code, including any action prohibited by or in violation of the terms and conditions of that particular code. If you are unsure of the terms and conditions of a certain code, please contact us at service @ novica.com prior to placing an order.
3. Billing information provided for the credit card does not match the information on file with the card issuing bank.
4. Credit card declined by the financial institution.

PLEASE NOTE: The issuance of an order number or the receipt of a confirmation email does not serve as a guarantee that an order will be fulfilled. No order is final until a representative of NOVICA has confirmed that none of the aforementioned conditions apply to that order.

Price fluctuation occurs primarily because NOVICA products are available direct from our global offices and therefore foreign currency fluctuation impacts their price in dollars. These changes are typically very small -- however, in the case of large currency movements, the price swings can be noticeable. Another factor in price fluctuation is that artists have control over their pricing and can change their prices based on the supply and demand of their products.